FAQs
Questions, answered.
Everything you need to know about getting started, prescriptions, billing, and ongoing care.
Getting started
How does Healthaide work?
Choose a treatment, complete a short online consultation, and a licensed clinician reviews your information. If treatment is appropriate, your prescription ships from a licensed U.S. pharmacy.
Do I need to see a doctor in person?
No. Consultations happen online. Some treatments require lab work, which can be completed at a local lab.
What if I do not know which treatment is right for me?
Take our short quiz or contact our team. A clinician can recommend options based on your goals and history.
Prescriptions and pharmacy
Who prescribes my medication?
Independent, licensed U.S. clinicians review every consultation and decide whether a prescription is appropriate.
Are compounded medications FDA approved?
Compounded medications are prepared by licensed pharmacies for individual patients and are not FDA approved. They are not evaluated by the FDA for safety, effectiveness, or quality.
How is my medication shipped?
Orders ship in discreet packaging. Temperature-sensitive medications ship with cold packs.
Billing and membership
Is the consultation fee refundable?
If a clinician determines treatment is not appropriate for you, you will not be charged for the medication.
Can I pause or cancel?
Yes. You can pause or cancel any time before your next refill is processed by contacting our team.
Do you accept insurance?
Healthaide is a self-pay service. You may be able to use HSA or FSA funds for eligible purchases.
Ongoing care
Can I message my care team?
Yes. You can message your care team at any time about side effects, dosing questions, or changes to your health.
What if I have side effects?
Contact your care team. Your clinician may adjust your plan. For severe symptoms, seek emergency care.
Ongoing care
Your care team is one message away.
Questions about dosing, side effects, or your next refill? Message your licensed care team any time and get a clear, personal answer.